Lost Connection to WatchTowerHQ
When the WatchTowerHQ plugin has disconnected, several issues could be the cause, including:
- Plugin Disabled
- Plugin Removed/Uninstalled
- DNS Error
- HTTP/HTTPS in the URL space (in site details)
- The host is blocking the connection
Troubleshooting WatchTowerHQ Plugin Disconnection
Enabling a Disabled Plugin:
- 1
- The plugin connection error could be caused by a disabled plugin. To check this, start by logging into your website's WordPress dashboard.
- 2
- Navigate to the Plugins tab and find the WatchTowerHQ plugin.
- 3
- Ensure the plugin is activated (found beneath the plugin name).
Reinstalling an Uninstalled Plugin
- 1
- Make sure that the plugin has not been uninstalled. Navigate to the Plugins tab of your site's WordPress dashboard.
- 2
- Look for the WatchTowerHQ plugin. If it's not there, then your plugin has been uninstalled.
- 3
- To reinstall the plugin, navigate to the Plugin directory in WordPress and download the plugin.
- 4
- You can also click your account photo in the upper right corner of WatchTowerHQ and click "Download Client."
For complete steps to reinstall the plugin, follow our guide on How to Install WatchTowerHQ on a WordPress Site
Checking the URL
The URL of your website may be causing WatchTowerHQ to have connectivity issues. It's a good idea to check whether or not your site is "HTTP://" or "HTTPS://" and make sure that this reflects in the website's settings.
- 1
- On the Websites page of WatchTowerHQ, find the website with the disconnection error and click on "Edit" (pencil icon).
- 2
-
Check the URL space in the site's information. If it is "HTTP://" and the site is served over HTTPS, then this can cause the plugin to display an error.
- 3
- Fill in the correct URL for the website ("HTTPS" or "HTTP").
- 4
- Click "Save Changes" to keep the new URL.
- 5
- Once done, refresh the page. If this is the issue, the plugin should display the correct data.
Fixing a DNS Error
DNS errors can occur for a change of IP address. Sometimes, this will result in an error within your dashboard until the new IP propagates everywhere.
- 1
- Check your hosting account (e.g., GoDaddy, Bluehost, HostGator, etc.) for the website's most current IP address and compare it to the one in your WatchTowerHQ account. If they don't match, then this could be the culprit.
The host is Blocking the Connection
The website's host could also be blocking WatchTowerHQ's connection to the site.
- 1
- If you use a CDN such as Cloudflare or a security plugin like Sucuri or Wordfence, these entities can block your connection to WatchTowerHQ.
- 2
- You will need to whitelist the website's IP address with your provider.